Low-grade wood counterfeit high-grade wood solid wood furniture continues to lead to disputes

Rubber wood pretends to be oak; custom-made solid wood cabinets have become MDF... Recently, the reporter learned from consumer associations that furniture complaints have become a hot spot, and some consumers who purchase furniture at high prices have not obtained high-quality quality and service.

Low-grade wood posing as premium wood

At the beginning of February this year, Mr. Li made a set of 10,000 yuan solid wood cabinets in a cabinet company. During the installation, it was found that three boards were made of high-density boards, and the width of the two cabinet doors did not reach the original agreement. . After the coordinated solution, the company promised to replace the high-density board with solid wood and the door to redo.

In January of this year, Ms. Wang spent more than 4,000 yuan to buy a certain brand table in a home shopping mall. The merchant said that the table was made of solid wood. However, after using it for a while, Ms. Wang found that the table top was cracked in many places, only to find that the furniture was not pure solid wood. Other consumers complained that they purchased furniture that was pretending to be high-grade wood in general wood, such as black tea rosewood as teak, or rubber wood as a oak.

Solid wood furniture caused constant disputes

A few days ago, the reporter visited a large-scale home store in the city and interviewed more than a dozen consumers randomly. Nearly 80% of the consumers chose to choose solid wood furniture when purchasing furniture. The reason is that the solid wood furniture is environmentally friendly, practical and durable. More than 70% of consumers know very little about solid wood furniture, which is judged by the introduction of the merchant or the price. As for the difference between the materials such as oak and eucalyptus, they are not understood, but only by feeling.

In a shopping mall, the reporter encountered Mr. Wang, a consumer who had just purchased a set of walnut furniture. Mr. Wang told reporters that in order to buy this set of furniture, he visited a lot of shopping malls and felt that the selected brand was not bad, but he was also suspicious of the introduction of the business. For insurance, he asked the merchant to indicate the material on the invoice as 100% walnut. Furniture.

The reporter learned that since 2012, the Consumers Association has accepted 238 complaints and complaints about households, accounting for 13.8% of the total number of complaints and complaints in the same period. The problems reflected by consumers are concentrated in three aspects: First, the quality problems are serious. Shoddy. Second, after-sales service and pre-sales commitments are different, can not be delivered according to the time agreed by both parties, the wedding room furniture before marriage, not sent after marriage. Third, the purchased products did not match the promotion of the shopping guide. The custom-made solid wood cabinets were actually made of MDF; they were declared solid wood furniture, actually solid wood veneer furniture.

First clarify the material and then fine-tune the contract

In the national standard "General Technical Conditions for Wood Furniture" implemented in May 2009, solid wood furniture is divided into solid wood furniture, solid wood furniture and solid wood veneer furniture. All solid wood furniture is all solid wood, which is also known as "100% solid wood"; solid wood furniture is solid wood, the surface is not covered with furniture; solid wood veneer furniture is solid wood surface Veneer or veneer is used for veneer treatment, and the internal substrate is mostly plate.

According to industry insiders, according to the different production processes and materials used, the price of solid wood furniture of the same kind of wood varies from several thousand yuan to tens of thousands of yuan, and some prices even differ by 10 times. In addition to all solid wood furniture is environmentally friendly, the other two solid wood furniture will be more or less glued with chemical glue during the production process. The color of teak wood is uniform, oily and bright, various water vapors are not easy to invade, and it is not easy to be deformed in complex climate, enjoying the reputation of “King of Wanmu”. Because teak is rare, the price is high, and there are unscrupulous merchants who pretend to be similar to the black core lotus with similar appearance and density. Oak-made homes have a heavy feel and are widely used in the manufacture of decorative furniture, but there are also manufacturers who pretend to be rubber wood with lower wood prices.

Consumers' staff remind consumers to ask what kind of materials the furniture is when buying furniture, and sign a purchase contract with the merchant, clearly indicating the material information on the contract, such as pure solid wood furniture or solid wood veneer furniture, comprehensive Wood-like furniture, board and wood combined with furniture to avoid consumer disputes.

Teach you to choose solid wood furniture

Consumers Association reminds consumers that the following six aspects should be noted when purchasing solid wood furniture:

Observe the wood grain. At present, solid wood raw materials are expensive and less and less, and many areas are restricted from cutting, so in general, many solid wood materials used in solid wood furniture are solid wood processing boards, and the wood grain is discontinuous. Therefore, the large-scale parts of the wood grain is beautiful and symmetrical, it is definitely not all solid wood furniture.

Identify the taste. The taste of solid wood furniture is generally not too strong, not pungent, and has a natural wood taste.

Observe the natural defects of wood. Look at the location of the scar, the side of the knot, and then find the corresponding pattern on the other side. If it is asymmetrical, it is not all solid wood furniture.

Observe the inner material. Some furniture will be fitted with hinges, hooks, handles, etc., and the parts can be removed, and the solid wood is observed through the joint of these parts with the substrate.

Observe the process. In general, all solid wood furniture expresses the true texture of the wood, and manufacturers generally only apply varnish or matt lacquer to the surface. Wood-based panel furniture is generally a box structure that is connected by hardware. When you buy furniture, observe the way the furniture board and the board are linked. If you see a three-in-one eccentric connector, it is likely to be wood-based panel furniture.

Observe the shape. If you see it is very dazzling, the shape is very artistic, the shape of the structure is changeable, then it is very likely that this furniture is not all solid wood material.